TERMS & CONDITIONS
RICO LOGISTICS LTD Terms of Service
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS. IT ALSO CONTAINS A DISCLAIMER OF WARRANTY AND A
LIMITATION OF LIABILITY CLAUSE.
ABOUT THESE TERMS OF SERVICE
In these Terms of Service:
“Website” means any website maintained by RICO LOGISTICS LTD including without limitation the website at www.HenchmanApp.com, www.getHenchman.com and its
subdomains, any associated social networking profiles and any applications for mobile devices that RICO LOGISTICS LTD may publish from time to time; and
“Services” means all those services provided through the Website.
These Terms of Service set out the terms on which we offer the Services and provide the Website and on which you agree to use the Services provided by
RICO LOGISTICS LTD and the Website maintained by RICO LOGISTICS LTD.
Please review these Terms of Service carefully and make sure that you understand them before using the Services or the Website. If you do not agree to
these Terms of Service, you must cease use of the Services and Website immediately.
INFORMATION ABOUT US
We provide the Services and operate the Website. We are RICO LOGISTICS LTD, a company incorporated under the laws of England with registered number 02869014, whose registered office is at Kennet House, 4 Langley Quay, Slough, Berkshire SL3 6EY UK.
References to “Henchman”, “we” and “us” are references to RICO LOGISTICS LTD. References to “you” are to the person accessing, downloading or using the
Services or Website, or the company or organization on whose behalf such person accesses, downloads or uses the Services or Website.
What is the Henchman Website?
The Website is an electronic platform enabling users to:
Buyers can request a courier also referred to as ‘seller’ to place an order and make purchases and pickup items from a specified or unspecified location or
Make direct purchases from Henchman suppliers and request a courier to deliver goods to them.
Connect with independent skilled contractors
Accept and receive delivery jobs and errands to be performed
Make payments to Henchman partners and pay a courier to pick up goods
Henchman is not a retailer and is not offering goods for sale via the internet. The Services do not constitute, and Henchman is not operating as, an
employment business or an employment agency under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Henchman helps connects
drivers and buyers and introduces them to each other. It does not act as an employer or agency and does not place or offer employment to users.
ACCEPTANCE OF TERMS OF SERVICE
By using the Services and/or the Website, you accept and agree to be bound by these Terms of Service.
Henchman may at any time modify these Terms of Service. Henchman will notify you of any changes to these Terms of Service either by emailing you (at the
email address entered by you into any form on the Website) or by posting a notice on the Website.
By continuing to use the Services and/or the Website after changes to these Terms of Service are made and notified to you, you agree to be bound by such
You can review the most current version of our Terms of Service at any time by clicking on the "Terms of Service" link located at the bottom of the
Henchman website at www.Henchman.com. The most current version displayed on that page will supersede all previous versions. It is your responsibility to
ensure that you are familiar with the current Terms of Service. You are advised to check the above link on a regular basis.
LIMITATIONS ON USE
You must be at least 18 years old to use the Services or the Website. If you do not qualify, please do not download or use the Services or the Website.
You may not access the Website or use the Services if you have been convicted of or are pending trial for any criminal offence (other than an offence under
the road traffic legislation) or if you have ever been the subject of a restraining order, in each case whether in the UK or abroad.
By using the Services or the Website, you warrant and undertake that you have the right, authority and capacity to enter into and be bound by these Terms
of Service. You further warrant that:
your use of the Website (and the display on your computer screen or mobile device of any content on the Website) is not unlawful in the jurisdiction in
which you are accessing the Website;
you have not been convicted of and are not pending trial for any criminal offence (other than an offence under the road traffic legislation) in any
you have not been and are not the subject of a restraining order in any jurisdiction; and
you undertake to use your real name when using the Website at all times.
By downloading and/or using the Website, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan
horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware
or telecommunications equipment associated with the Services or Website.
You agree and undertake to keep your username and password confidential, not to disclose your password to any other person and not to permit any other
person to log in to the Website using your username and password.
You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks
connected to the Website, including these Terms of Service. You also agree not to:
attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct
functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure)
that enables or underlies the Website);
attempt to gain access to secured portions of the Website to which you do not possess access rights;
impersonate any other person while using the Services or Website;
conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
resell or export the software associated with the Website;
use the Website to generate unsolicited advertisements or spam; or
use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the
You acknowledge that the platform provided by the Website is intended to be a safe environment in which users of the Website can interact with each other
without fear of harassment, discrimination or victimisation. You undertake and agree:
at all times to treat other users and staff of Henchman with respect; and
not to harass, stalk, intimidate, pester or otherwise behave inappropriately towards any other user or staff member of Henchman.
In providing you with access to the Website, Henchman reserves the following rights, and in accessing, browsing or otherwise using the Website you grant to
Henchman and agree that Henchman shall have the following rights:
the right to refuse or withdraw your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in
Henchman’s sole and absolute discretion you violate or breach any of these Terms of Service;
the right to suspend, amend or disable your profile without giving you notice or any reason;
the right to amend or update the Website, fees, billing methods or these Terms of Service from time to time;
the right without notice to remove content, materials or user accounts for any reason whatsoever in our sole and absolute discretion, including without
limitation content and materials which are unlawful, offensive, threatening, libellous, defamatory, obscene or which infringe third party rights, and user
accounts used to propagate any such content or materials;
the right to access any or all of your accounts in order to respond to your requests for technical support so long as we maintain appropriate
administrative physical and technical safeguards for the protection of the security and confidentiality and integrity of your data;
the right to terminate without notice user accounts and delete any associated data if that account has been inactive or disabled for ninety (90) days or
the right to report you to the police or other judicial body if Henchman believes in its sole and absolute discretion that your conduct (whether in using
the Website, our Services or otherwise) is unlawful or threatens the welfare of any user of the Website or the Services or any member of Henchman’s staff;
CONTENT FROM HENCHMAN PARTNERS
You hereby represent and warrant that in respect of any content uploaded to the Website and/or transmitted to any member via the Website by you that:
you have the right to publish such content (whether by virtue of ownership of the intellectual property rights in such content or as a result of the grant
to you of a license to use and publish such content);
the publication of such content on the Website is not likely to bring the reputation of Henchman into disrepute;
is not illegal in the UK or in any jurisdiction in which such content might reasonably be expected to be viewed and does not promote any illegal activity;
does not promote terrorism or assist any person in committing or procuring the commitment of any act of terrorism;
such content does not encourage or promote any political cause or affiliation;
such content is not of a pornographic, sexually explicit, violent, offensive or obscene nature;
such content does not promote racism, bigotry, hatred or physical harm of any kind against any person or group of persons;
such content does not contain libellous or otherwise untrue statements about any person (whether living or dead) and does not harass or advocate the
harassment of any person;
such content does not depict any person less than 18 years of age (whether or not decent or indecent);
such content is not likely to cause offence to any viewer of such content;
such content is true and not misleading in all material respects (including without limitation any information and images posted by you relating to your
personal statistics, age, occupation and relationship status). For the avoidance of doubt, you are not required to provide any type of information (other
than your name, username, location and email address and a brief description of your interests etc., and in the context of payment, your credit or debit
card details) and should leave blank any section of any form where you do not wish to provide information;
does not promote or relate to any pyramid scheme, contest, lottery, sweepstake, or barter activity; and
is not likely to lead a viewer to assume that you are related to, authorised by or otherwise represent Henchman.
You acknowledge and agree that Henchman shall review and approve some or all content (at its sole and absolute discretion) uploaded to the Website and/or
transmitted by you to any other user via the Website. Henchman shall be entitled to remove any content without notice and without giving any reason.
Further you acknowledge and agree that Henchman may be required to provide information about the origin of any unlawful content published and/or the
occurrence of any unlawful activity occurring on the Website to any police or judicial authority in any country in which such content has been viewed and
is illegal and you hereby irrevocably authorise Henchman to provide such information to such persons (on request or in our discretion) without consulting
or informing you.
If you view any content on the Website that you believe breaches any of the above restrictions, you undertake and agree to report such content to Henchman
as soon as is reasonably possible.
You acknowledge and agree that we shall at all times be permitted to distribute, display, or use for promotional purposes and in advertising or any third
party website (including without limitation any social network) any content uploaded by you to the Website. Further we may without your consent and/or
notifying you post user content on our profiles on social media websites including without limitation Twitter, Pinterest, Facebook and Instagram.
In the first instance, a person wishing to purchase a service (the “Buyer”) shall place an order with Henchman who shall connect them to a courier or
delivery driver “The Seller”. The driver shall perform the purchasing of the goods and the delivery acting as an agent for The Buyer.
If the Seller declines the Buyer’s Offer, the Seller is not obliged to deliver the service and the Buyer does not have to make any payment. The seller is
an independent agent who will purchase goods and act on behalf of the buyer.
By authorising Henchman to connect you to a seller you are authorising the seller to act on your behalf and you confirm that you are legally allowed to
purchase the goods requested and are happy to authorise the seller to act as your agent and you are over 18 years old.
Henchman acts as a platform connecting the buyer and the seller and performing services such as security and payment processing for the seller.
For Henchman retail partners Henchman makes payment on your behalf directly to the merchant partner and also connects you to a seller with terms as above
The fees for the seller can vary according to distance, price and difficulty of order including number of pickup locations. You authorise Henchman and the
seller to increase the base fee or add additional delivery fees up to a maximum of £15 without confirmation. For charges higher than this you will
receive a telephone call or email from Henchman for confirmation prior to incurring any such charge.
Payments made from a Buyer to a Seller can be made:
through the Website using a credit card or PayPal when available
Henchman charges a base fee and commission fee on behalf of the seller. These fees are variable and dependent on delivery pickup location, distance and
difficulty of delivery.
Henchman charges for the cost of goods which is determined either at the time of placing the order or after confirming the order price on collection of the
goods. You agree to be charged at the value of the cost of goods plus Henchman seller delivery charges.
If there is a dispute as to whether a service has been completed or performed to the required standard, Henchman will act as arbitrator and shall make the
final decision to resolve the dispute. If Henchman feels the service has not been delivered at all then Henchman will have the right to refund the payment
to the Buyer. For the avoidance of doubt, this does not exclude any legal remedy or statutory rights that either the Buyer or the Seller may have against
the other in respect of such dispute.
Henchman may change its fees at any times.
Henchman requires membership to access its services.
Subscription can be purchased post-download on Apple App Store
Payment will be charged to iTunes Account at confirmation of purchase
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase
No cancellation of the current subscription is allowed during active subscription period
The Buyer may cancel an order within 5 minutes of placing the order. Payments are non refundable.
You may be invited to submit reviews and comments about other users and products or services you have purchased from other users. You undertake and agree
to always provide balanced and honest reviews.
You acknowledge and agree that Henchman is under no obligation to publish any review or comment made by you without giving notice or any reason. Similarly,
Henchman is entitled to publish any user review submitted by any user.
In the event of any dispute between users relating to the accuracy, fairness or appropriateness of any review, RICO LOGISTICS LTD shall act as the sole
arbitrator of such dispute and RICO LOGISTICS LTD’s decision shall be final. You hereby waive your rights to challenge Henchman’s decision (whether
through the courts or otherwise) and undertake not to commence (or seek or threaten to commence) any action against Henchman in respect of any such
Prior to posting a negative review about another user, you should use all reasonable and available endeavours and steps to resolve any issue with such
user. In the event that you have not taken all reasonable steps (which shall be decided in the sole and absolute discretion of Henchman), Henchman may be
more likely to remove your review.
You are only permitted to post a review about a product or service you have purchased or attempted to purchase.
You are able to recommend other users of the Website. You are only permitted to recommend users you know and/or have done business with.
If you wish to make a negative comment about a seller, you must use the review functionality after making a purchase.
Henchman reserves the right in its sole and absolute discretion to remove any recommendation. Henchman also reserves the right to remove, suspend and/or
block the account of any person who makes a recommendation in breach of this paragraph 10.
Henchman at its sole discretion may from time to time make promotional offers with different features and different rates offered to its customers. Unless
offered to you these have no bearing on your contract and terms with Henchman.
CONTACT IMPORTING, EMAIL INVITATIONS AND LINKED SOCIAL NETWORKING PROFILES
We permit users to invite their email contacts and social network contacts to use the Website and to recommend them. We do this by allowing users to have
access to their contact lists on any email account and/or social network account the user has linked to their profile on the Website.
The user can select one or more contacts from their list of contacts to whom they can send an invitation. We send an email on behalf of the user to his/her
selected contacts. You are not permitted to send emails to people who you do not know and/or spam people.
You may be offered the option to link one or more social networking profiles to your profile or the Website. Where you link a profile, you authorise us to
post updates on your activities on the Website to your linked social networking profile.
CONTRACT FORMATION AND TAXATION
Any contract between users, buyers and sellers, for the purchase and sale of a goods or service is strictly between the users directly and for the
avoidance of doubt, Henchman shall not be a party to such contract.
Henchman shall not be responsible or liable for any failure or deficiency in performance of any contract by a user and/or for any defect in any product
provided by a user.
Henchman will not be obliged to procure any refund from any user. If the buyer can prove that they did not receive the service then Henchman will
investigate the dispute and in their discretion give a full refund to the buyer.
Each seller is responsible for all taxation (including VAT, income tax and any other applicable sales taxes) applicable to them as a result of their
activities in using the Website.
Henchman and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.
The Website is protected by UK and International copyright and other intellectual property laws.
Without limitation, this means that you may not sell, export, license, modify, copy, distribute or transmit the Website (or any part of it) or any material
provided through the Website without Henchman’s prior express written consent.
Any unauthorized use of the Website will result in the automatic termination of the license granted by us. Henchman reserves the right to terminate the
license without notice at any time following an unauthorized use by you of the Website.
Henchman and its graphics, logos, icons and service names related to the Website are registered and unregistered trademarks or trade dress of Henchman .
They may not be used without Henchman’s prior express written permission.
All other trademarks not owned by Henchman that appear in connection with the Website are the property of their respective owners, who may or may not be
affiliated with, connected to or sponsored by Henchman.
Whilst we have implemented commercially reasonable technical and organisational measures to secure your personal information and user content from
unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that you provide your
personal information and user content at your own risk.
By downloading and/or using the Website and/or material provided through the Website, you consent to receiving electronic communications and notices from
Henchman. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication
requirements, including that such communications be in writing.
You provide us with information when you register on the Website. We also collect information both relating to you (for example on your usage history and
your preferences for certain kinds of offer) and to users of the Website and the Services in general. Any information that you submit or that we collect
USE OF INFORMATION SUBMITTED
You agree that Henchman is free to use any comments, information or ideas contained in any communication you may send to Henchman without compensation,
acknowledgement or payment to you for any purpose whatsoever, including, but not to, developing, manufacturing and marketing products and services and
creating, modifying or improving the Services or Website or other products or services. For the avoidance of doubt, all such information will be deemed by
Henchman to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever.
You agree that Henchman is free to republish and make use of any information published by you on the Website without acknowledging you as the source of
such information and/or creator of such content. You hereby irrevocably waive all your moral rights to any content placed by you on the Website.
Notwithstanding the previous paragraph, you retain ownership of all content uploaded by you to the Website (other than Proprietary Images) as defined in
NO WARRANTY & LIABILITY LIMIT
Henchman provides the Services and Website "as is" and without any warranty or condition, whether express, implied or statutory. Henchman specifically
disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Henchman assumes no liability or
responsibility for any errors or omissions in the Website or provision of the Services; any failures, delays or interruptions in the Website; any losses or
damages arising from the use of the Services or Website; or any conduct by users of the Services or Website. We reserve the right to deliver the Services
and Website in our sole and absolute discretion.
In no event shall Henchman, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to you for loss of use or any
special, incidental, indirect or consequential damages arising out of or in connection with the Services and/or Website or these Terms of Service, on any
theory of liability, and whether or not advised of the possibility of damage. Henchman does not seek to exclude liability for death or personal injury
caused by our negligence, or fraud or fraudulent misrepresentation on the part of Henchman. If any applicable authority holds any portion of this section
to be unenforceable, then liability will be to the fullest possible extent permitted by applicable law.
From time to time you may use or access services, promotions and websites of third parties. In using or accessing third party services, promotions and
websites, you agree to be bound by the terms of service of such third parties governing their services, promotions and websites and hereby acknowledge that
we shall not be responsible for the provision of services, accuracy of promotions or content of websites belonging or operated by third parties.
You acknowledge and agree that Henchman is not responsible for the accuracy of any information published on the Website by users and does not warrant that
any information appearing on the Website is accurate, true or complete. If you believe that any information appearing on the Website is incorrect, you
should flag that information using the flag button on the Website and/or inform Henchman of the information that you consider to be inaccurate and/or
inform the user who posted the information that you consider it to be inaccurate. Henchman specifically excludes liability for any loss, harm, distress or
damage suffered by you or any third party as a result of inaccurate information appearing on the Website.
The Website and any content displayed thereon may contain facts, views, opinions, recommendations and advice from users. These views, opinions,
recommendations and advice are not those of Henchman and are not endorsed by Henchman. Henchman shall not be liable in the event that any content is
defamatory, misleading, incomplete or incorrect. Similarly Henchman shall not be liable in the event that any fact is incorrect or misleading.
Henchman is not responsible for the conduct of its users (whether online or offline) and shall not be liable for any actions or postings of any user. In
particular, the inclusion of any user on the Website or the attendance of a user at an event organised by or on behalf of Henchman does not constitute a
recommendation of that person by Henchman.
You agree to indemnify and hold Henchman and its related companies, and each of their respective shareholders, directors, officers, employees, agents and
merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and court costs, arising,
directly or indirectly, out of your use of the Services and/or website or your violation of any law or the rights of any third party.
You agree that these Terms of Service and any claim, dispute or controversy arising out of in connection with these Terms of Service or their subject
matter or formation (including non-contractual disputes or claims), the Services, the Website, Henchman’s advertising or any related transaction between
you and Henchman shall be governed by and construed in accordance with English law.
Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive
jurisdiction of the courts of England and Wales.
Henchman may change or discontinue the Services and/or Website at any time without prior notice. We reserve the right to terminate these Terms of Service
for any reason, without notice, and these Terms of Service shall automatically terminate in the event that you violate any of the terms of Service set
forth herein (with prejudice to our accumulated rights against you). In the event of any termination, you will immediately cease use of the Services and
These Terms of Service are agreed between you and us. No person shall have any rights under or connection with these Terms of Service under the Contracts
(Rights of Third Parties) Act 1999.
If any court or competent authority decides that any term of these Terms of Service is held to be invalid, unlawful or unenforceable to any extent, such
term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.
Our failure to enforce any provision of these Terms of Service shall not constitute a waiver of that or any other provision and will not relieve you from
the obligation to comply with such provision.
You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights under these Terms of Service
without our prior express written consent.
These Terms of Service set forth the entire understanding and agreement between you and Henchman with respect to the subject matter hereof.
These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual
disputes or claims) shall be governed by and construed in accordance with the laws of England.
You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with
these Terms of Service agreement or their subject matter or formation (including non-contractual disputes or claims).
If you have any questions about these Terms of Service or the download and/or use of the Website and/or Services, please contact us at: